Here’s why I write e-mails like letters

And a reminder: You cannot write „e-mail“ without „mail.“ How we create better e-mails in memory of the art of writing letters.

Image for post
Image for post
Photo by Debby Hudson on

The art of writing letters

E-mails are digital letters. So in a professional context, we should treat them as such. That means they don’t contain spelling mistakes, grammar and punctuation are correct. After all, nobody would put a letter that looks like a failed dictation from school in an envelope and send it out. Programs like Outlook have a spell checker that helps us. There is no reason not to set Outlook so that an e-mail may only be sent after this check (that’s the way it is with me – this forces me to check!).

The importance of the signature

Each e-mail should contain a signature. Even if you have frequent contact with the customer, so he has your data safe, a signature should be added. On the one hand, this corresponds to the mindset „like a letter“, where the recipient always receives the full letterhead. On the other hand: how often have you searched for a contact’s phone number in your Outlook? How often was there no signature in the last e-mail from this contact? Exactly. Whoever attaches his signature is always easy to reach.

The subject of the e-mail

Before I go into the content of good e-mails in further contributions, I would like to take a look at the subject. Even though it already has a reference to content, it is primarily of a formal nature. It aptly describes the context of the letter – or even the e-mail.

Attorney and Partner @KPMG with focus on public sector | #blockchain enthusiast #catowner Articles own

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store